Shipping Policy

Shipping Policy

Last updated:

At Lorne the Label, we do everything possible to process your order as quickly and carefully as possible. Below, you will find all relevant information regarding our shipping process.

1. Order Processing

Once your order has been successfully placed and payment has been received, it will be processed by our logistics network.

Our average processing time is:

1 to 3 business days

Processing may take slightly longer during busy periods, public holidays, or promotional events.

2. Delivery Time

We work with international logistics partners to offer you our carefully selected collection.

Our estimated delivery time is:

5 to 12 business days

Please note that delivery times are estimates and cannot be guaranteed.

In exceptional circumstances, delivery may take longer due to:

  • Customs inspections

  • Extreme weather conditions

  • Carrier delays

  • Public holidays

  • High volumes within logistics networks

  • Unforeseen circumstances beyond our control

3. Shipping Costs

Any applicable shipping costs will be displayed automatically during checkout.

Promotions such as free shipping will be clearly stated on our website when available.

4. Order Confirmation

After placing your order, you will automatically receive an order confirmation by email.

If you do not receive a confirmation, please check your spam or junk folder.

5. Track & Trace

Once your order has been shipped, you will receive a shipping confirmation email containing a Track & Trace code, where available.

Please allow up to 48 hours for your tracking information to become active.

6. International Shipping

Our products are shipped from carefully selected international fulfilment centres.

This means your order may be delivered directly from an international distribution centre.

7. Multiple Parcels

If you order multiple products, they may be shipped separately.

In this case, you may receive more than one Track & Trace code.

You will not be charged any additional shipping costs for separately shipped parcels.

8. Incorrect Delivery Address

Customers are responsible for entering their delivery details correctly.

If an incorrect address has been provided and the order has already been processed or shipped, any additional shipping or return costs may be charged to the customer.

9. Uncollected or Refused Parcels

If a parcel is not collected from a collection point or is refused and subsequently returned to our logistics partner, the associated return and processing costs may be deducted from any refund, where permitted by law.

10. Lost or Delayed Shipments

Although we work carefully with our shipping partners, delays and exceptional circumstances may occasionally occur.

If your order has been in transit significantly longer than expected, please contact us.

We will open an investigation with the carrier and keep you informed as thoroughly as possible.

11. Damaged Deliveries

Please inspect your order immediately upon delivery.

Have you received a damaged or incorrect product?

Please contact us within 48 hours at:

info@lornethelabel.com

Where possible, please include photographs of:

  • The product

  • The packaging

  • The shipping label

12. Contact

Do you have any questions about your order or its delivery?

Please feel free to contact us.

Lorne the Label

Email: info@lornethelabel.com

We aim to respond to every email within one business day.