Terms and Conditions
Terms and Conditions
Last updated: 30 August 2026
Welcome to Lorne the Label. By accessing our website or placing an order, you agree to the following Terms and Conditions.
1. Business Information
This online store is operated by:
Lorne the Label
Email:
info@lornethelabel.com
2. Application of These Terms
These Terms and Conditions apply to all offers, orders, purchases, agreements, and deliveries made through Lorne the Label.
By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Nothing in these terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
3. Product Information
We take reasonable care to display and describe our products as accurately as possible.
Minor differences in colour, material, finish, or measurements may occur due to screen settings, photography, lighting, or variations in the manufacturing process.
All measurements are approximate unless otherwise stated.
4. Prices
All prices displayed on our website are in Australian dollars (AUD).
Where applicable, prices include Goods and Services Tax (GST), unless otherwise stated.
We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted and confirmed.
5. Payment
We accept the payment methods displayed during checkout.
Orders will only be processed once payment has been successfully authorised or received.
If a payment is declined, reversed, cancelled, or suspected of being fraudulent, we reserve the right not to process or fulfil the order.
6. Formation of the Agreement
Submitting an order constitutes an offer to purchase products from Lorne the Label.
An agreement is formed once:
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Your order has been successfully submitted
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Your payment has been authorised or received
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We have accepted your order and sent an order confirmation by email
We reserve the right to refuse or cancel an order in cases involving:
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Suspected fraud
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Misuse of our website or services
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Incorrect pricing
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Incorrect stock information
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Payment issues
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Other exceptional circumstances
If we cancel an order after payment has been received, the amount paid will be refunded using the original payment method.
7. Delivery
We aim to process and deliver every order as quickly as reasonably possible.
All stated delivery times are estimates and are not guaranteed.
Delivery may take longer than expected due to high order volumes, customs inspections, extreme weather, public holidays, carrier delays, or other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for further information.
8. International Fulfilment
Lorne the Label works with international suppliers and fulfilment partners.
As a result, orders may be shipped directly from an international fulfilment or distribution centre.
Products from the same order may be shipped separately and arrive at different times.
9. Order Cancellations
Orders may only be cancelled if they have not yet been processed or prepared for shipment.
Once an order has been processed, our Returns and Refund Policy will apply.
Please contact us as soon as possible if you wish to request a cancellation. We cannot guarantee that a cancellation will still be possible.
10. Returns and Refunds
Returns, exchanges, and refunds are handled in accordance with our Returns and Refund Policy and the Australian Consumer Law.
Our voluntary return conditions do not limit any rights you may have under the Australian Consumer Law.
11. Consumer Guarantees and Faulty Products
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If a product arrives damaged, faulty, incorrectly described, or does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or another appropriate remedy.
Where possible, please contact us within 48 hours of receiving a damaged or incorrect product at:
Please include your order number and clear photographs of the product, packaging, and shipping label where relevant.
The 48-hour notification request does not limit your statutory rights under the Australian Consumer Law.
12. Limitation of Liability
To the maximum extent permitted by law, Lorne the Label will not be liable for indirect or consequential loss arising from:
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Improper or unintended use of our products
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Delivery delays caused by carriers
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Events beyond our reasonable control
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A customer providing incorrect delivery information
Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that cannot lawfully be excluded under the Australian Consumer Law.
13. Events Beyond Our Control
Lorne the Label is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:
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Natural disasters
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Strikes or industrial disputes
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Pandemics
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War or civil unrest
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Government restrictions
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Customs inspections
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Carrier disruptions
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Internet, technical, or payment-system failures
Where such an event occurs, we will take reasonable steps to minimise the disruption and keep affected customers informed.
This section does not limit any rights that cannot legally be excluded.
14. Intellectual Property
All content appearing on this website, including:
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Text
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Photographs
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Videos
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Logos
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Designs
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Graphics
is owned by or licensed to Lorne the Label and is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed, modified, or used commercially without our prior written permission.
15. Personal Information
Personal information is collected and processed in accordance with our Privacy Policy and applicable privacy laws.
16. Complaints and Disputes
If you have a complaint, please contact us first at:
Please include your order number and a clear description of your complaint.
We aim to provide a substantive response within five business days.
If we are unable to resolve the matter together, you may contact the relevant Australian state or territory consumer protection agency or seek any other remedy available under applicable law.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.
18. Governing Law
These Terms and Conditions are governed by the laws of Australia and the applicable laws of the state or territory in which Lorne the Label operates.
Any disputes will be submitted to the courts or tribunals with jurisdiction, subject to any rights provided by mandatory consumer law.